Information Technology Consulting
Improve Your IT and Infrastructure Management
Quantum Bells helps its clients pinpoint the flaws in their IT strategies, build an actionable improvement roadmaps, and achieve broad-scale optimization of their ITSM processes and infrastructures.
IT assessment and strategic planning
- Assessing the maturity of your IT delivery and ITSM processes.
- Defining the current value your IT brings to the enterprise and determining the gaps with the desired state of your IT.
- Devising a comprehensive growth strategy based on your current IT maturity.
Infrastructure management consulting
- Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
- Analyzing infrastructure management policies and processes and defining their weaknesses.
- Setting improvement objectives.
- Designing a new infrastructure or its components.
- Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
- Selecting new technologies and tools and providing guidelines on their setup and integration with the existing systems.
Incident management consulting
- Evaluating the current incident management practices, processes, and tools to identify areas for improvement.
- Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
- Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
- Devising a security incident management plan.
Problem management consulting
- Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.
- Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
- Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.
Change management consulting
- Devising infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conducting risk assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.
Request management consulting
- Designing procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.
- Revamping the request handling procedures to enable smooth and reliable help desk operations.
- Evaluating and implementing the most suitable ticketing tools to optimize the help desk’s performance.
Knowledge management consulting
- Designing a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implementing version control to ensure that employees always work on the latest document version, can access previous drafts, and revert to any version when necessary.
IT department management
- Planning the skills and IT department composition required to address identified ITSM problems, like poor request and incident management, infrastructure downtime, lack of a centralized knowledge base, etc.
- Mapping out the IT HR strategy considering the company’s current growth rate and the projected needs for the next 1-5 years.
- Identifying staff skill gaps and providing knowledge transfer or training for the in-house team and new hires.
- Evaluating the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
- Planning and prioritizing IT department tasks and projects based on their importance and resource constraints.
Asset management consulting
- Developing or revising the process of ordering assets (hardware, consumables) and order fulfillment.
- Optimizing asset maintenance and inventory management processes.
- Suggesting fitting software solutions to automate the abovementioned processes.
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